Shipping policy

1. Processing Time

  • Order Processing: All orders are processed within [X-X] business days. Orders are not shipped or delivered on weekends or holidays.

  • Peak Seasons: During high-volume periods (like sales or holidays), processing may take an additional [X] days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Shipping Cost
Standard 5–7 Business Days $X.XX (or Free over $Y)
Expedited 2–3 Business Days $X.XX
Overnight 1–2 Business Days $X.XX

Note: Delivery delays can occasionally occur due to carrier issues or customs.

3. International Shipping

  • Destinations: We currently ship to [List Countries or "Worldwide"].

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

5. Shipping to P.O. Boxes or APO/FPO addresses

  • [Store Name] ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, but some restrictions may apply depending on the carrier.

6. Lost, Stolen, or Damaged Packages

  • Damages: If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

  • Lost Packages: If your tracking says "Delivered" but you haven't received it, please check with neighbors or your local post office before contacting us at [Support Email].

Best Practices for Shopify

  • The "Free Shipping" Threshold: If you offer free shipping over a certain amount (e.g., $75+), highlight this in a header bar at the top of your site, not just in the policy.

  • Policy Links: Ensure this page is linked in your Footer and on your Product Pages.

  • Keep it Simple: Avoid overly "legal" jargon. Use "we," "you," and "us" to make it feel more human.